Terms & Conditions

1. Acceptance of terms

These Terms and Conditions ("Terms") govern your use of the website at thatcleaningcompany.com.au ("Website") and the cleaning services provided by That Cleaning Company ABN 74 980 489 929, a business based in Melbourne, Victoria, Australia ("we", "us", "our").

By accessing our Website, submitting a quote request, or engaging us to provide cleaning services, you agree to be bound by these Terms. If you do not agree, please do not use our Website or services.

We may update these Terms from time to time. The current version is always available on this page, and the "Last updated" date will reflect any changes. Continued use of our Website or services after a change constitutes acceptance of the updated Terms.

2. Our services

That Cleaning Company provides professional residential and commercial cleaning services across Melbourne's south-eastern suburbs, eastern suburbs, inner south, and Bayside, including but not limited to: general house cleaning, deep cleaning, end-of-lease cleaning, move-in / move-out cleaning, bathroom & kitchen deep cleaning, regular scheduled cleaning, office & corporate cleaning, retail store cleaning, medical & healthcare cleaning, gym & fitness centre cleaning, school & childcare cleaning, post-construction cleaning, warehouse & industrial cleaning, and strata & common area cleaning.

The specific services, frequency, scope, and pricing applicable to your engagement will be set out in the quote we provide to you. Acceptance of a quote (whether verbally, in writing, or by proceeding to schedule a service) constitutes a binding agreement between you and us on the terms of that quote together with these Terms.

We reserve the right to decline any service request at our discretion.

3. Quotes and pricing

All quotes we provide are based on the information you supply to us at the time of enquiry. Quotes are valid for 30 days from the date of issue unless otherwise stated.

Our pricing is fixed and itemised. We do not add hidden fees. The price stated in your accepted quote is the price you pay, unless additional tasks are agreed and scoped in writing before or during the service.

If the actual condition or size of the property differs materially from the information provided at the time of quoting, we reserve the right to adjust the price with your agreement before proceeding. If we cannot reach agreement, we may decline to perform the service.

GST: all prices are quoted inclusive of GST unless otherwise stated.

4. Booking, access, and cancellations

Booking: once you accept a quote, we will confirm your booking by email or phone with the agreed date, time, and scope of service.

Access: you are responsible for ensuring our team has safe, clear, and unobstructed access to all areas of the property that are included in the service scope. This includes providing keys, access codes, or other entry arrangements in advance. If our team cannot access the property at the agreed time, we may charge a lockout fee as outlined below.

Cancellations and rescheduling: we require a minimum of 48 hours' notice to cancel or reschedule a booked service. Cancellations made with less than 48 hours' notice may incur a cancellation fee of up to 50% of the quoted service value. Same-day cancellations or failure to provide access may incur a fee of up to 100% of the quoted service value to cover our time and travel costs.

Lockout fee: if our team attends the property at the agreed time and cannot gain access for reasons within your control, a lockout fee equivalent to the full quoted service value may be charged.

Recurring services: if you have a recurring cleaning arrangement (weekly, fortnightly, or monthly), these Terms apply to each individual clean. We will provide reasonable notice if we need to change the schedule.

5. Satisfaction guarantee and re-cleans

We stand behind the quality of our work. If you are not satisfied with any aspect of the service we have delivered, please notify us within 48 hours of completion by contacting thatcleaningco@outlook.com or 0421 597 815.

Upon a valid complaint within this period, we will return to the property and address the specific areas of concern at no additional charge. This is our satisfaction guarantee.

The guarantee applies to the specific cleaning tasks included in your agreed service scope. It does not apply to: areas that were not included in the original scope; damage or staining that pre-existed the service; areas that became soiled after our team left; or circumstances outside our control.

Our satisfaction guarantee is separate from, and does not limit, any rights you may have under the Australian Consumer Law.

6. End-of-lease cleans

Where we provide an end-of-lease clean, we will use our professional judgment and standard industry checklists to clean the property to a standard consistent with a final exit clean. We cannot guarantee that any specific real estate agent or property manager will accept the clean or release a bond, as these decisions are made by third parties outside our control.

If your property manager or real estate agent identifies specific areas they require re-cleaned following our service, please notify us within 48 hours and we will arrange a re-clean of those specific areas at no charge, provided: the areas in question were within the original scope of the service; the complaint is made within 48 hours of the original clean; and no third party has entered or cleaned the property in the interim.

7. Payment

Payment is due upon completion of service unless otherwise agreed in writing. For recurring commercial contracts, invoices are issued monthly and are payable within 14 days of issue.

We accept payment by bank transfer and major credit and debit cards. Payment details will be provided with your invoice.

Late payments may incur interest at the rate of 10% per annum calculated daily on any overdue amount, without prejudice to any other rights we may have.

We reserve the right to suspend services to clients with overdue accounts until payment is received.

8. Property, damage, and liability

We treat every property with care and respect. We carry public liability insurance to cover damage caused by our team during the course of a service.

Reporting damage: if you believe our team has caused damage to your property during a service, you must notify us within 24 hours of the service being completed. Please provide a description and, where possible, photographs of the damage. We will investigate and respond within 5 business days.

Pre-existing damage: we are not liable for damage to items or surfaces that were already damaged, worn, fragile, or improperly installed prior to our service. We will make reasonable efforts to note pre-existing damage before or during a service.

Fragile items: if you have items of particular value or fragility, please inform us before the service so we can take appropriate precautions or exclude them from the clean. We accept no liability for damage to items that we were not made aware of.

Limitation of liability: to the maximum extent permitted by law, our total liability to you for any claim arising from or in connection with our services is limited to the value of the specific service that gave rise to the claim. We exclude all liability for indirect, consequential, or economic loss.

Nothing in these Terms excludes any guarantee, warranty, or right that cannot be excluded under the Australian Consumer Law, including the consumer guarantee that services will be provided with due care and skill.

9. Our staff and subcontractors

All members of our cleaning team are vetted, trained, and where required by law, hold the necessary checks and clearances appropriate for the environments in which they work. Our staff for standard residential and commercial cleans hold National Police Checks.

We may engage subcontractors to deliver services in some circumstances. Where we do, we remain responsible to you for the delivery of the service and ensure subcontractors meet our standards.

Please treat our staff with courtesy and respect. We will not tolerate abusive, threatening, or discriminatory behaviour toward our team members, and we reserve the right to withdraw services in such circumstances without refund.

10. Your obligations

To enable us to deliver our services safely and effectively, you agree to:

Safe environment: ensure the property is safe for our team to work in. This includes disclosing any known hazards (asbestos, mould, pest infestations, structural risks, aggressive animals) before the service. We reserve the right to refuse or cease a service if we deem conditions unsafe.

Accurate information: provide accurate information when requesting a quote, including the size, condition, and access arrangements for the property. Inaccurate information may result in pricing adjustments as outlined in Section 3.

Pet management: secure pets during the clean or make us aware of their presence so our team can take appropriate precautions.

Utilities: ensure that water, electricity, and adequate lighting are available at the property during the service.

11. Use of our website

Our Website is provided for the purpose of providing information about our services and allowing you to request quotes. You agree to use the Website lawfully and only for its intended purpose.

You must not: use the Website in any way that is unlawful or harmful; attempt to gain unauthorised access to any part of the Website or its underlying systems; submit false or misleading information; use automated tools to scrape, harvest, or extract data from the Website; or transmit malware, spam, or any other harmful content.

We reserve the right to block access to the Website for any user who we believe is violating these Terms or using the Website in an abusive manner. Our contact form includes automated protections against spam and bot submissions.

12. Intellectual property

All content on this Website — including text, images, illustrations, logos, and blog articles — is owned by or licensed to That Cleaning Company and is protected by Australian copyright law.

You may view and print content from this Website for your personal, non-commercial use only. You must not reproduce, distribute, modify, or create derivative works from any content on this Website without our prior written consent.

Blog content is published for informational purposes. While we take care with its accuracy, it is general in nature and not professional advice. You should obtain independent professional advice before acting on any information in our blog.

13. Privacy

Our collection and handling of your personal information is governed by our Privacy Policy, which forms part of these Terms and is incorporated by reference.

Our Privacy Policy is available at thatcleaningcompany.com.au/privacy-policy and explains what information we collect, how we use it, and your rights regarding that information.

14. Disputes

If a dispute arises between you and us in connection with our services or these Terms, we ask that you first contact us directly at thatcleaningco@outlook.com or 0421 597 815 so we can attempt to resolve it informally.

If we cannot resolve the dispute informally within 30 days of you notifying us, either party may refer the matter to mediation before initiating legal proceedings. Both parties agree to engage in mediation in good faith.

These Terms are governed by the laws of Victoria, Australia. Both parties submit to the non-exclusive jurisdiction of the courts of Victoria and the Federal Court of Australia.

Nothing in this clause prevents either party from seeking urgent injunctive or interlocutory relief from a court.

15. Australian Consumer Law

Our services come with consumer guarantees under the Australian Consumer Law that cannot be excluded. These include guarantees that our services will be provided with due care and skill, will be fit for the purpose for which they are commonly supplied, and will be delivered within a reasonable time.

Nothing in these Terms is intended to exclude, restrict, or modify any right or remedy you have under the Australian Consumer Law or any other applicable legislation that cannot lawfully be excluded.

If you are a consumer under the Australian Consumer Law and we fail to meet a consumer guarantee, you may be entitled to a remedy. The type of remedy depends on whether the failure is major or minor. Please contact us in the first instance to discuss.

16. Contact

If you have any questions about these Terms, please contact us:

That Cleaning Company Email: thatcleaningco@outlook.com Phone: 0421 597 815 Location: Melbourne, Victoria, Australia ABN: 74 980 489 929