Questions? We've got
answers.

You can request a free quote online via our contact form, or give us a call on 0421 597 815. We'll get back to you within 24 hours with a clear, itemised price.

We service Melbourne's south-eastern suburbs, eastern suburbs, inner south, and Bayside. If you're unsure, just ask — we'll let you know right away and won't waste your time.

For standard residential cleans, we can usually get you booked within 2–5 business days. For urgent jobs or commercial contracts, call us directly and we'll do our best to fast-track.

No lock-in contracts for residential clients. For commercial cleaning, we do set up a service agreement — but it's straightforward, transparent, and designed to protect both parties.

Yes. Every single member of our team undergoes a National Police Check before their first day. We take the trust you place in us extremely seriously.

We carry full public liability insurance. In the extremely unlikely event that something is damaged, we're covered and you're looked after.

We aim to send the same team to regular clients wherever possible. Consistency means our cleaners learn your preferences and your space — which leads to better results every visit.

Not at all. Many clients give us a spare key or use a lockbox. We'll let you know when we arrive and when we're done. Your privacy and security are always respected.

Yes — we arrive fully equipped with everything needed for your clean. If you have a preference for specific products (e.g. fragrance-free, eco-friendly, or a brand you love), just let us know in advance.

We can! We offer eco-friendly cleaning options on request. These are plant-based, biodegradable products that are safe for children, pets, and the environment — without compromising on results.

Our standard products are safe once dry. If you have specific sensitivities or a pet with known allergies, let us know and we'll choose products accordingly.

Pricing is based on the size of your space, the type of clean required, and the frequency. We don't do vague hourly rates — we give you a fixed price upfront and stick to it.

Never. What we quote is what you pay. The only exception is if you add extra tasks on the day that fall well outside the original scope — and we'll always discuss that with you first.

We accept bank transfer and most major credit/debit cards. Invoices are sent after each clean for residential, or monthly for commercial clients with a contract.

Yes — clients who book weekly or fortnightly cleans receive reduced rates. Long-term commercial contracts also include preferential pricing. Ask us when you request a quote.

We offer a 100% satisfaction guarantee. If something isn't right, contact us within 48 hours and we'll return to fix it at no extra cost. No arguments, no hassle.

Every cleaner follows a detailed checklist tailored to your property type. For commercial clients, we also do periodic site inspections and encourage ongoing feedback.

Absolutely — and we encourage it. You can leave notes when booking, call your account manager, or message us directly. The more we know about your preferences, the better every clean gets.